Last updated: 6 June 2026
This privacy policy explains how Clarity Cura Ltd ("Clarity Cura", "we", "us" or "our") collects, uses and protects the personal information you provide when you contact us or enquire about our support services. We are committed to protecting your privacy and handling your information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
Clarity Cura Ltd is a company registered in England & Wales (Company No. 14726396). Our registered address is 282 Leigh Road, Leigh-On-Sea, SS9 1BW. For the purposes of data protection law, Clarity Cura is the "data controller" responsible for your personal information.
If you have any questions about this policy or how we handle your data, you can contact us at info@claritycura.co.uk or on 01702 593250.
What information we collect
When you complete our enquiry form or contact us directly, we may collect:
- Your name
- Your phone number and email address
- Your town or area
- The nature of your enquiry and any details you choose to share in your message
Depending on what you tell us, your enquiry may include information about health, disability or care needs (special category data). We only ask you to share what is necessary to respond helpfully, and we treat this information with particular care.
How we use your information
We use the information you provide to:
- Respond to your enquiry and arrange a conversation about support
- Understand your needs and discuss how we may be able to help
- Provide and administer our services if you go on to work with us
- Meet our legal, safeguarding and regulatory responsibilities
Our lawful basis
We rely on your consent when you choose to contact us, and on our legitimate interests in responding to enquiries and running our service. Where your enquiry includes health or care information, we process it on the basis of your explicit consent or because it is necessary for the provision of social care. If you go on to receive support from us, we will process your information to perform our agreement with you and to meet our legal obligations.
How your enquiry reaches us
Our website does not store enquiries on the site itself. When you submit the enquiry form, your details are placed into an email that is sent to us from your own email application. Your message therefore travels via your email provider and ours.
Sharing your information
We do not sell your personal information, and we will never share it for marketing purposes. We may share information only where necessary, for example with health or social care professionals involved in your support (with your knowledge), or where we are required to do so by law or for safeguarding reasons.
How long we keep it
We keep enquiry information only for as long as needed to respond and, where relevant, to begin providing support. If you do not go on to use our services, we will securely delete your enquiry details once they are no longer needed. Where we provide support, records are kept in line with our legal and regulatory obligations.
How we protect your information
We take appropriate organisational and technical measures to keep your information secure and to prevent unauthorised access, loss or misuse.
Cookies
This website does not use tracking or advertising cookies. We do not collect analytics about your visit beyond what your browser and our hosting provider handle as standard to serve the website.
Your rights
Under data protection law you have the right to access the personal information we hold about you, to ask us to correct or delete it, to object to or restrict how we use it, and to withdraw consent at any time. To exercise any of these rights, please contact us at info@claritycura.co.uk.
Complaints
If you have a concern about how we handle your personal information, please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk.
Changes to this policy
We may update this policy from time to time. Any changes will be published on this page with a revised "last updated" date.